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case study

Thomas Cook

David Porter provides an interesting case study that shows culture and leadership change in practice, as well as viewing a business coping with massive external change to its sector

Thomas Cook, the oldest name in the travel business, came close to financial meltdown in 2011 after it issued three profit warnings and had to renegotiate bank loans in order to keep trading. However, following management change, major cost reduction programmes and disposals it is a stable business once more.

Thomas Cook’s origins can be traced back to 1841 (see www.thomascook.com/thomas-cook-history). It is Europe’s secondlargest travel and holiday business, with 800 high street travel agencies, an airline and overseas operations. It owns many wellknown travel brands, including Club 18-30, Airtours and Cresta.

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Currency Wars

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What do directors do in board meetings?

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