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BUSS4 Section A: e-commerce

disasters

French Connection

Figure 1 French Connection annual pre-tax profit
Source: French Connection accounts

It is hard to overstate how hot French Connection was in 2004. Its shares were 500p on the stock market, founder and co-owner Stephen Marks was worth over £100 million and its clothes were flying off the shelves. It was all about the logo: FCUK. The company could claim that it stood for French Connection UK, but legions of teenagers thought it was witty, racy and a standout. The company had started in 2000 with small, subtle FCUKs on T-shirts and dresses, but by 2005 they were getting bigger and bolder in response to customer demand.

Then, as if a light switch had been flipped, the joke turned into a tired cliché. In central London, sales of FCUK-logo items faded, and as journalists started mocking the logo and the brand, sales fell away elsewhere. Within 6 months the logo had gone from go-go to no-no. In 2005 the company made a profit of £33.7 million; in 2007 it made £4 million and in 2009 lost £11.8 million. The 500p shares collapsed to 37p by 2007 (and today are 22p).

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BUSS4 Section A: e-commerce

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